Terms of Service

Welcome to Charleston Media Group (“Company,” “we,” “our,” or “us”). By accessing or using our website (chsmediagroup.com) and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not access or use our services.

1. Services Provided

Charleston Media Group specializes in social media marketing services, including but not limited to:

  • Content creation
  • Social media strategy
  • Paid social media advertising
  • Analytics and insights
  • Account management
  • Scheduling and posting
  • Community management

All services are subject to these Terms and the terms outlined in our client agreements.

2. Client Responsibilities

By engaging our services, you agree to:

  • Provide accurate and complete information necessary for the execution of services.
  • Grant us access to your social media accounts, platforms, or tools as required.
  • Approve or provide feedback on content in a timely manner.
  • Refrain from sharing confidential materials or strategies we provide with third parties without prior written consent.

3. Payment Terms

  • All services are billed on a monthly retainer basis unless otherwise agreed upon.
  • Payments are due in full within the timeframe specified on the invoice, typically 15 days from the issue date.
  • Late payments may result in service delays or suspension until payment is received.

4. Refund Policy

Due to the nature of our services, all payments are non-refundable. If you have concerns about the quality or execution of services, please contact us immediately to resolve the issue.

5. Intellectual Property

  • All content created by Charleston Media Group remains our intellectual property until full payment is received.
  • Upon receipt of full payment, the rights to the final content transfer to the client.
  • You grant us the right to showcase non-confidential deliverables in our portfolio or marketing materials.

6. Confidentiality

We take your privacy and data security seriously. We agree to:

  • Keep all client-provided information confidential.
  • Use data only for the execution of services.

Exceptions to confidentiality include situations where disclosure is required by law or when data is publicly available.

7. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination:

  • Any outstanding fees must be paid in full.
  • All work completed up to the termination date will be delivered to the client upon request.

8. Limitation of Liability

Charleston Media Group is not liable for:

  • Losses or damages resulting from the misuse of content or strategies.
  • Platform-specific issues, such as algorithm changes or account suspensions.
  • Indirect, incidental, or consequential damages arising from our services.

9. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of laws principles.

10. Changes to Terms

We may update these Terms periodically. Any changes will be posted on this page with the effective date. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Charleston Media Group
Email: Barry@chsmediagroup.com
Phone: 843.530.0755
Address: 2100 Paw Paw Pl., Charleston, SC 29412

Effective Date: 01/01/2025